Mobile push notification issue

Incident Report for CareSimple Service

Investigating

We would like to inform you that we have identified an issue affecting push notifications on the CareSimple patient app. Only app notifications are affected, all other mobile app functionalities including video call remain functional.

We are working on a fix to deploy to resolved this issue.

We apologize for any inconvenience this may cause and appreciate your patience as we work to address it.

Posted Oct 25, 2024 - 21:01 UTC

This incident affects: CareSimple USA (Messaging API) and CareSimple Canada (Messaging API).