24/7 Service status

All Systems Operational

About This Site

Welcome to the CareSimple Service Status page. As part of our ISO-13485 quality and ISO-27001 security processes, we continuously monitor the performance and security of the platform, and use this page to keep you up to date on live status, scheduled updates and incidents. For any additional information, please reach out to help@caresimple.com

Uptime over the past 90 days. View historical uptime.
CareSimple USA Operational
90 days ago
100.0 % uptime
Today
LightHouse - Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Observations API Operational
90 days ago
100.0 % uptime
Today
Virtual Visit API Operational
90 days ago
100.0 % uptime
Today
Messaging API Operational
90 days ago
100.0 % uptime
Today
Other APIs Operational
CareSimple Canada Operational
90 days ago
100.0 % uptime
Today
LightHouse - Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Observations API Operational
90 days ago
100.0 % uptime
Today
Virtual Visit API Operational
90 days ago
100.0 % uptime
Today
Messaging API Operational
90 days ago
100.0 % uptime
Today
Other APIs Operational
CareSimple Cellular Devices Operational
90 days ago
99.9 % uptime
Today
Cellular Body Scale (max 440 lbs) Operational
90 days ago
99.77 % uptime
Today
Cellular Blood Pressure Monitor Operational
90 days ago
99.77 % uptime
Today
Cellular Blood Glucose Monitor Operational
90 days ago
100.0 % uptime
Today
Cellular Pulse Oximeter Operational
90 days ago
100.0 % uptime
Today
Cellular Body Scale (max 551 lbs) Operational
90 days ago
100.0 % uptime
Today
CareSimple Shared Services Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Educational Library Operational
90 days ago
100.0 % uptime
Today
EHR Integration Engine Operational
90 days ago
100.0 % uptime
Today
Beacon - Patient Mobile App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CareSimple Infrastructure Update Jul 23, 2026 00:00-01:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 07, 2026 - 14:54 UTC

CareSimple Infrastructure Update Jul 30, 2026 00:00-01:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 07, 2026 - 14:55 UTC
Jul 19, 2026

No incidents reported today.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
CareSimple Release 26.8
Update - Release 26.8 also included a scheduled infrastructure update. All systems are operational.
Jul 17, 15:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 01:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 UTC
Update - Release Notes — 26.8

Bug Fixes
- Bulk device orders now send a single consolidated order email instead of one email per device.

Stories / Features
- New Medical Device list UI, including a BMI-based cuff suggestion for the new CareSimple + A&D - Medical Direct+ Blood Pressure Monitor.
- Log view is now the default for glucose measurements in the patient chart.
Jul 15, 15:18 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:53 UTC
Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
CareSimple Release 26.7
Completed - The scheduled maintenance has been completed.
Jul 9, 00:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

New features :

-Patient search by phone number
-Patient address prefill improvements
-New gestational diabetes condition codes
-Configurable irregular heartbeat alerts per organization.

Bug Fixes :

-Patient search by full name in the devices tab
-Patient list column persistence (Pulse & Pulse Oximetry)
-Weight gain alert triggering bottleneck
Jul 7, 20:00 UTC
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

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