All Systems Operational

About This Site

Welcome to the CareSimple Service Status page. As part of our ISO-13485 quality and ISO-27001 security processes, we continuously monitor the performance and security of the platform, and use this page to keep you up to date on live status, scheduled updates and incidents. For any additional information, please reach out to help@caresimple.com

Uptime over the past 90 days. View historical uptime.
CareSimple USA Operational
90 days ago
100.0 % uptime
Today
LightHouse - Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Observations API Operational
90 days ago
100.0 % uptime
Today
Virtual Visit API Operational
90 days ago
100.0 % uptime
Today
Messaging API Operational
90 days ago
100.0 % uptime
Today
Other APIs Operational
CareSimple Canada Operational
90 days ago
100.0 % uptime
Today
LightHouse - Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Observations API Operational
90 days ago
100.0 % uptime
Today
Virtual Visit API Operational
90 days ago
100.0 % uptime
Today
Messaging API Operational
90 days ago
100.0 % uptime
Today
Other APIs Operational
CareSimple Cellular Devices Operational
90 days ago
99.9 % uptime
Today
Cellular Body Scale (max 440 lbs) Operational
90 days ago
99.77 % uptime
Today
Cellular Blood Pressure Monitor Operational
90 days ago
99.77 % uptime
Today
Cellular Blood Glucose Monitor Operational
90 days ago
99.99 % uptime
Today
Cellular Pulse Oximeter Operational
90 days ago
99.99 % uptime
Today
Cellular Body Scale (max 551 lbs) Operational
90 days ago
99.99 % uptime
Today
CareSimple Shared Services Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Educational Library Operational
90 days ago
100.0 % uptime
Today
EHR Integration Engine Operational
90 days ago
100.0 % uptime
Today
Beacon - Patient Mobile App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

SmartMeter Partner API Outage – Delayed Device Readings
Resolved - This incident has been resolved.
Jul 27, 18:26 UTC
Monitoring - The SmartMeter Partner API has recovered and we are no longer observing errors. Device readings are transmitting normally, and queued measurements taken during the outage are being backfilled into the platform. We are continuing to monitor the situation closely to confirm full stability before resolving this incident.
Jul 27, 15:46 UTC
Investigating - We are currently experiencing an outage with the SmartMeter Partner API, which affects the transmission of readings from SmartMeter devices (Glucometer, Blood Pressure Monitor with XL cuff, Pulse Oximeter, High Capacity Scale) into the CareSimple platform. Patients can continue taking measurements as usual — devices will store readings locally, and data will be backfilled automatically once connectivity is restored. No readings are expected to be lost. Clinical users may notice delayed or missing SmartMeter device data in the interim. We are in contact with the vendor and will provide updates as more information becomes available.
Jul 27, 15:19 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

CareSimple Infrastructure Update
Completed - The scheduled maintenance has been completed.
Jul 23, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:54 UTC

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

CareSimple Release 26.8
Update - Release 26.8 also included a scheduled infrastructure update. All systems are operational.
Jul 17, 15:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 01:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 UTC
Update - Release Notes — 26.8

Bug Fixes
- Bulk device orders now send a single consolidated order email instead of one email per device.

Stories / Features
- New Medical Device list UI, including a BMI-based cuff suggestion for the new CareSimple + A&D - Medical Direct+ Blood Pressure Monitor.
- Log view is now the default for glucose measurements in the patient chart.
Jul 15, 15:18 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:53 UTC

Jul 16, 2026

No incidents reported.

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