CareSimple Service Status
All Systems Operational

About This Site

Welcome to the CareSimple Service Status page. As part of our ISO-13485 quality and ISO-27001 security processes, we continuously monitor the performance and security of the platform, and use this page to keep you up to date on live status, scheduled updates and incidents. For any additional information, please reach out to help@caresimple.com

CareSimple USA Operational
Care Manager Portal ? Operational
Observations API ? Operational
Virtual Visit API ? Operational
Messaging API ? Operational
Other APIs ? Operational
CareSimple Canada Operational
Care Manager Portal ? Operational
Observations API ? Operational
Virtual Visit API ? Operational
Messaging API ? Operational
Other APIs ? Operational
CareSimple Cellular Devices Operational
Cellular Body Scale ? Operational
Cellular Blood Pressure Monitor ? Operational
Cellular Blood Glucose Monitor ? Operational
Cellular Pulse Oximeter Operational
CareSimple Shared Services ? Operational
SMS Service ? Operational
Email Service ? Operational
Educational Library ? Operational
EHR Integration Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2022
Completed - The scheduled maintenance has been completed.
Dec 8, 05:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 8, 04:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 04:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 8, 03:00 UTC
Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - All components are back to being accessible since completing the installation of the fix.
Dec 2, 16:07 UTC
Monitoring - The fix has been installed. We are testing access to the unaccessible components.
Dec 2, 15:48 UTC
Identified - The cause has been identified and a fix is being installed, which is causing the approximate 20 minutes of downtime.
Dec 2, 15:24 UTC
Investigating - An issue was identified on CareSimple this morning with patients not being accessible.
We are working on restoring service and the portal will be unavailable for around 20 min.

Dec 2, 15:19 UTC
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.