This incident has been resolved. Delayed data is being transmitted.
Posted May 11, 2023 - 16:39 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 11, 2023 - 15:53 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 11, 2023 - 14:11 UTC
Update
We are continuing to investigate this issue.
Posted May 11, 2023 - 13:29 UTC
Investigating
Patients who are not ‘Enrolled’ experiencing delay in 4G measurements. No loss of data during the delay. Our team is actively working on the fix.
If you have any questions or concerns regarding this notice, please do not hesitate to contact help@caresimple.com for further information. Best regards, The CareSimple Support team
Posted May 11, 2023 - 13:29 UTC
This incident affected: CareSimple Cellular Devices (Cellular Body Scale (max 440 lbs), Cellular Blood Pressure Monitor) and CareSimple USA (Observations API).