CareSimple Service Status

All Systems Operational

About This Site

Welcome to the CareSimple Service Status page. As part of our ISO-13485 quality and ISO-27001 security processes, we continuously monitor the performance and security of the platform, and use this page to keep you up to date on live status, scheduled updates and incidents. For any additional information, please reach out to help@caresimple.com

Uptime over the past 90 days. View historical uptime.
CareSimple USA Operational
90 days ago
99.97 % uptime
Today
Care Manager Portal ? Operational
90 days ago
99.94 % uptime
Today
Observations API ? Operational
90 days ago
99.94 % uptime
Today
Virtual Visit API ? Operational
90 days ago
100.0 % uptime
Today
Messaging API ? Operational
90 days ago
100.0 % uptime
Today
Other APIs ? Operational
CareSimple Canada Operational
90 days ago
99.97 % uptime
Today
Care Manager Portal ? Operational
90 days ago
99.94 % uptime
Today
Observations API ? Operational
90 days ago
99.94 % uptime
Today
Virtual Visit API ? Operational
90 days ago
100.0 % uptime
Today
Messaging API ? Operational
90 days ago
100.0 % uptime
Today
Other APIs ? Operational
CareSimple Cellular Devices Operational
90 days ago
100.0 % uptime
Today
Cellular Body Scale (max 440 lbs) ? Operational
90 days ago
100.0 % uptime
Today
Cellular Blood Pressure Monitor ? Operational
90 days ago
100.0 % uptime
Today
Cellular Blood Glucose Monitor ? Operational
90 days ago
100.0 % uptime
Today
Cellular Pulse Oximeter Operational
90 days ago
100.0 % uptime
Today
Cellular Body Scale (max 551 lbs) Operational
90 days ago
100.0 % uptime
Today
CareSimple Shared Services ? Operational
90 days ago
100.0 % uptime
Today
SMS Service ? Operational
90 days ago
100.0 % uptime
Today
Email Service ? Operational
90 days ago
100.0 % uptime
Today
Educational Library ? Operational
90 days ago
100.0 % uptime
Today
EHR Integration Engine ? Operational
90 days ago
100.0 % uptime
Today
CareSimple mobile app Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
Scheduled Maintenance Notification: Temporary Downtime
Completed - The scheduled maintenance has been successfully completed and took approximately 25 minutes—slightly longer than originally expected.

The CareSimple portal is now fully accessible, and incoming readings from devices as well as EHR transmissions were not affected by downtime.

If you have any questions, feel free to reach out
Jun 2, 16:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 16:00 UTC
Scheduled - As a follow-up to the Severity 1 incident (Partial Service Disruption) that occurred on Sunday June 1st, we will be performing a short period of scheduled maintenance to implement a preventive safeguard and ensure continued service stability.

15-minute downtime will begin at 12:00 PM EST.

During this time, our services will be temporarily unavailable.

We apologize for the inconvenience and appreciate your understanding, if you have any questions or require further assistance, please don't hesitate to reach out to our support team.
Jun 2, 14:17 UTC
Jun 1, 2025
Severity 1 - Partial Service Disruption
Resolved - All systems are now operating normally, and all data transmitted on June 1 has been successfully synchronized.

This incident is now closed. If you experience any lingering issues, please don’t hesitate to contact our support team at help@caresimple.com.
Jun 1, 20:41 UTC
Monitoring - The earlier issue affecting intermittent platform access and the transmission of vitals and alerts has been fully resolved.

The disruption was caused by a system resource limit that was exceeded following increased usage in our latest release. We have since increased system capacity and are implementing enhanced monitoring to proactively prevent similar issues in the future.
While there was no data loss, some readings transmitted on June 1 may not yet be visible on the platform. Our team is actively working to recover and display all affected readings, and we will issue a confirmation once this process is complete.
Jun 1, 19:13 UTC
Investigating - We are currently experiencing a service disruption that is causing intermittent access to the platform, as well as incomplete transmission of vitals and alerts. The system is not fully offline but is operating sporadically across multiple functions.

Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. At this time, there is no evidence of data loss, and we expect full availability to return once the issue is resolved.

We will provide further updates as we learn more.
Jun 1, 16:23 UTC
May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
CareSimple General Platform Update 25.3
Completed - The scheduled maintenance has been completed.
May 29, 03:30 UTC
Verifying - Verification is currently underway for the maintenance items.
May 29, 03:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

In this new release of the platform:
1- Video calling via mobile application
2- Resync vitals from CareSimple with EHR
3- Mobile application white-labeling
May 27, 18:56 UTC
May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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